Corkopia guide
FAQ
Straight answers about exact pieces, building, availability, and the policies still awaiting owner approval.
Will I receive the exact piece shown?
For an exact-piece listing, yes: the piece pictured is the piece you receive. Prebuilt assortments are separately labeled and may use representative photography.
Are measurements exact?
Listings display the recorded measurements for that individual piece. Final owner-approved tolerance language is still required before Corkopia makes a broader precision guarantee.
How are pieces categorized?
Each exact piece uses its recorded family and Product DNA. Families include rounds, flats, half rounds, branches, statement pieces, and background pieces.
What happens if a piece sells while I am building?
Shopify revalidates availability before Add to My Box and at checkout. A sold piece is removed from active recommendations, your other selections remain, and current alternatives can be explored.
How does Smart Box choose a box?
It estimates the smallest configured shipping box that can accommodate the selected pieces using recorded dimensions, weight, volume, orientation, and packing rules. Checkout and final packing remain authoritative.
What is a prebuilt box?
A seller-selected assortment sold as its own Shopify product. The listing defines the approximate mix and approved guarantees; it does not silently change your exact-piece build.
Can I build without selecting an enclosure?
Yes. Start with a cork family, a blank Smart Box, or browse all current exact inventory.
Does Habitat Intelligence guarantee husbandry safety?
No. It is a scale-aware composition tool, not veterinary, engineering, structural, or husbandry advice. Customers must verify animal and enclosure requirements independently.
How are items packed?
Final approved packing language has not been provided. The storefront may show a configured box estimate, but the warehouse and Shopify checkout own the final shipment plan.
When are orders shipped?
The dispatch schedule is awaiting owner approval. Corkopia will not display an invented delivery or processing promise.
What happens with oversized pieces?
A piece whose recorded dimensions do not fit a configured box is flagged for separate shipment or manual review before checkout; no ordinary-box estimate is invented.
Can I return cork?
The returns policy is awaiting owner and legal approval. Review the published Returns page or contact Corkopia before ordering.
Is cork cleaned or treated?
Handling and treatment claims are awaiting owner approval. The storefront does not assume or invent a cleaning or treatment process.
Can colors differ from photos?
Final photography and color-variation language is awaiting owner approval. Exact-piece listings use the real piece’s approved photos; screen and lighting differences must be covered by the final policy.